When will my membership packet and membership cards arrive?
Your membership card(s) will arrive three weeks after you join.
How do I receive information about my charitable contribution tax deduction?
Your tax information is mailed to you within three weeks after you join or renew. If you need another tax letter, please contact us at firstname.lastname@example.org.
Why doesn’t my membership card have an expiration date?
All membership information is stored electronically. When you renew your membership, the expiration date will be updated. If you would like to know your membership expiration date, please call us at 215.278.7200 or e-mail email@example.com.
I renewed my membership but I did not receive new cards.
All changes that you make to your membership are stored electronically. When you renew your membership at the same level, you will not receive a new card, but your information will be updated.
Can I share my membership card with a friend?
No, membership benefits are nontransferable.
If I have renewed at a different level, will I receive new membership cards?
Yes, if you change your membership level, we will issue new cards reflecting your updated membership level.
Do I need to bring my membership card when visiting the Barnes Foundation?
We encourage you to bring your membership card when visiting. If your card has not yet arrived, we will issue you a temporary membership card when you visit.
How long do I need to wait after becoming a member before I can make a reservation?
If you join by mail or online, your membership will be activated within two business days of receiving your payment. If you join on site at the Barnes Foundation, you will be issued a temporary membership card that is active immediately.
How many guest passes do members receive?
Patron- and Contributor-level members receive two single-use guest passes, Supporter-level members receive four, and Sustainer-level members receive six. Guest passes are only valid for the duration of the membership; unused guest passes do not roll over with membership renewal.
Can I use my guest passes as tickets when my guests and I arrive at the Barnes Foundation?
Guest passes must be redeemed for tickets. Patron- and Contributor-level members must redeem guest passes by making reservations online or by phone: 215.278.7200. Supporter-level members and above can redeem guest passes on site without a reservation. We suggest that Supporter-level members with more than four people in their party make advance reservations. Total party count includes members, children, and guests.
How do I log in online to book tickets?
Visit the ticketing calendar and select your preferred visit date and time. Some dates and times may not be open; reservations are subject to availability. Once you have selected your preferred time, click “Book”, then select “I am a member.” Enter your member ID number, found on your membership card and in your Barnes welcome e-mail. Then enter your zip code and follow the prompts to continue through and book your tickets.
How do I register for an event?
Choose your event on our programs calendar, then click “Member” under “Book general admission or member tickets online.” If it is a members-only program, simply click “Reserve tickets online.” You will be prompted to log in. Enter your member ID number, found on your membership card and in your Barnes welcome e-mail. Then enter your zip code and follow the prompts to continue through and register for the program.
How many guests can I bring for free to First Friday! events?
Members receive free entrance to First Friday!, but guests must pay the non-member rate for entrance. Patron-level members receive one free First Friday! guest ticket, and Contributor-level members and above receive two. We strongly suggest that all members reserve online before First Friday! events.
When I make a reservation as a member, am I guaranteed entry to the Collection Gallery at the time on my ticket?
The time on your ticket is an estimate of the time we expect you will be allowed into the Collection Gallery. If a line has formed, you may join the line at the time on your ticket. If you reserved tickets online, we encourage you to print them at home to avoid lines at the admission desk; otherwise, tickets may be picked up at the admission desk upon arrival.
How long may I stay in the Collection Gallery? If I leave the Collection Gallery, will I be granted re-entry?
Guests are welcome to stay in the Collection Gallery for as long as they want. Guests returning after leaving the Collection Gallery for an extended period of time may be asked to wait in line before returning to the gallery.
I would like to eat at the Garden Restaurant; can I make a reservation?
The restaurant is open during the Barnes Foundation’s regular hours and does not take advance reservations. Present your membership card to receive a discount.
As a member, what discounts do I receive at the Barnes Foundation?
Members receive a 20% discount on parking and a 10% discount in the Garden Restaurant, coffee bar, and Barnes Shop.
To use your Barnes Shop discount, please show your membership card at the beginning of your transaction or log in to use the discount online.
Members also receive a 10% discount on course and workshop registration fees, a 20% discount on program tickets, and a 50% discount on guided tours.
Is the Barnes Foundation wheelchair-accessible?
Yes, the Barnes Foundation in Philadelphia has accessible parking on site and elevators are located throughout the building. Free wheelchairs are provided on site; visit the admission desk for information. Wheelchairs and accessible parking are subject to availability.
What is the member price for an audio tour?
Members may download the audio tour for your Apple or Android device (iTunes store or Google Play). The tour is available in English, French, Japanese, and Spanish.